What does LiveOptical need from me to create my personalized optical webstore?
We will create a new website for you from scratch to give you the most powerful omnichannel tool for your business. If you already have a website, we will move all the useful information on your new website. All pages, articles, useful graphics and content will be moved over to new design. If you don’t have a website, we will create a new website for you. We will gather the information from you which brands and prices you’d want to have on your webstore to ensure your new website is your best Clienteling solution for your business.
How does the order fulfillment work? Who receives the money and communicates with the customer?
Your LiveOptical store will be powered will the management panel. You will be able to see all the order details, capture payments, and communicate with your customers with just a few clicks of a button. Money for each order will go directly to your banking account. You will communicate with customers and ship goods yourself.
What payment methods can I accept?
You can accept PayPal, Visa, Master Card, and American Express.
Which currency can I accept?
You can choose any currency as long as you are allowed to accept it in your country. Most of web stores take US dollar, Canadian dollar or Euro.
What will be my website name?
You can choose any available domain name (ex. www.niceglasses.com) that has not been taken by anyone else. Simply perform a domain search on Whois.net and tell us which name you would like. We will perform the registration on your behalf. This will be your store name 100% owned by you. If you already have a website, your webstore can be under a sub-domain (ex. store.niceglasses.com). You can also get a webstore under liveoptical.com subdomain (ex. niceglasses.liveoptical.com).
What is digital inventory?
Digital inventory or digital catalog is the range of products available for purchase at your online optical store. These are the products you have access to and permission to sell. These are not necessarily the products that you have on hand. As long as you can order them from the suppliers within reasonable time, you can sell them over the Internet.
Can I use my webstore as digital catalog only and not sell any products online?
Yes, this will be one way to take advantage of Internet and showcase a product catalog of entire brand lines you carry in your optical store. Your customers can use it to choose glasses that they like to order from you and new customers can find you store by searching such brands.
Can I sell my own line of glasses?
Yes, if you have your own line of glasses, we you can upload all information about your products to your website and sell it along with other lines in your webstore. You can take advantage of LiveOptical real time stock status count and manage your warehouse inventory from LiveOptical admin panel. LiveOptical also has features related to wholesale and business to business customer relations. There is no extra charge for self-managed inventory.
How my inventory will be updated?
We will upload the new products and stock changes from the lines you carry directly into your online optical store. There is no downtime for your website during this process and you don't need to do anything. All changes will be visible from the management panel.
In my state or province I am not allowed to sell prescription glasses online. How can I still sell online?
LiveOptical software is compliant with all Canadian and US optican regulations. Most of Canadian and US regulations have eased up towards online sale in the past 3 years. You are allowed to sell prescription frames and sunglasses online. You are allowed to sell full prescription glasses to 27 US states and British Columbia. You are allowed to collect money online and have customer walk-in to your store to pick up the order. Today, only 3% of all prescription glasses are bought over the internet. Prescription frames however make 20% and sunglasses over 30%. You will be selling a fair amount, even if you can't or don't want to sell prescription lenses.
How can I make my online optical webstore rank on Google?
LiveOptical webstore is search engine optimized (SEO). In addition, it is powered with many tools that allow you create interesting content around products that you sell, which will help you achieve high ranking with minimal effort. LiveOptical customers have access to a training course that opens all the secrets on how to rank on Google and use our tools fast and easy.
Do you provide any ongoing marketing support?
We believe if you watch our online course, you will be able to market your web store yourself better than anyone. If you need help, we offer a range of Internet marketing services to help your online optical store be successful.
What is Website Makeover?
LiveOptical website can be used to create professional website for your optical store even if you don't want to sell eyeglasses. Take advantage of all promotions features to advertise your store to more people. Issue coupons, write newsletters, schedule eye exams and more. When you are ready you can add online store features to it.